KB-001: Reset a forgotten work password
Category: AccountAccess
Status: DemoReady
Audience: DemoInternal
AutoReplyAllowed: true
Version: 1.0
ReviewDue: 2026-12-01

Juniper Field Services is fictional. This article is synthetic demonstration content.

Question: How do I reset my forgotten work password?

Answer:
1. Open https://mysignins.microsoft.com/security-info and select Cannot access your account? on the sign-in screen. Enter your work account and follow the verification prompts.
2. Follow the identity-verification steps using a method already registered to your account.
3. If self-service reset is unavailable, verification fails, or you no longer have access to your registered methods, contact the service desk for an identity-verified reset. Never send your password or verification code by email.

Scope and escalation: Lost MFA methods, suspected compromise and account unlocks are not covered. Escalate these.

Reference: https://support.microsoft.com/en-us/accounts-billing/work-school/reset-your-microsoft-work-or-school-account-password-using-security-info
Primary-source check: 2026-10-31 America/Chicago. Tenant UI test: pending.
